Singaporeans buy in-store more than online

Brick and mortar retailers still have the march on their online counterparts, going by a recent consumer survey.

The poll of 1,002 Singaporeans found that 56 per cent of respondents indicated that their most often-used method to buy non-food items is in-store.

And when asked to rate their favourite haunts, 85 per cent said they visited a physical store at least once a month, much more than the 49 per cent for online stores.

Shoppers were also likely to snap up bigger-ticket items in-store than online.

The survey by consultancy CBRE Group in August last year found that 83 per cent spent $51 to more than $500 per month at brick and mortar stores, compared with only 68 per cent that did so online.

A sizeable proportion of online shoppers (33 per cent) spent $50 or less per month, compared with 18 per cent for in-store shoppers. And it looks like the trend will continue – at least over the next two years.

Two-thirds of the respondents said they would not change their preference for shopping at a store over the next two years, with 21 per cent even intending to shop more at physical stores.

In fact, 29 per cent of respondents, aged 18 to 24 years old, said they would increase spending in stores over the next two years.

It was found that all households here owned at least one digital device, and that half of those surveyed used social media to keep up to date on special offers and new shops at malls.There is also cause for mall operators to cheer: 93 per cent said they headed to shopping centres to shop for non-food items.

What makes a shopping centre attractive? Rated “very important” were these three factors: Convenient to get to, cleanliness and security.


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